This Read Me file is a supplement to the Adobe Type Manager information included on your Getting Started card.
MACINTOSH AND SYSTEM SOFTWARE ISSUES
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• If you have selected a small font cache size in the ATM Control Panel, a dialog may appear stating that ATM cannot render text due to a low cache size. To ensure that all characters are rendered correctly, you should increase the cache size and reboot your system.
• If using the Suitcase 2.0 application on any Macintosh with a System enabler, both the Adobe Type Reunion and Suitcase extensions should be loose in your System Folder (i.e., not in any folder within the System Folder). Call Fifth Generation for an upgrade to Suitcase 2.1.3.
ATM CONTROL PANEL ISSUES
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• ATM 3.6 can be turned on and off without rebooting your system. However, other options (Preserving Character Shapes vs. Line Spacing and the Substitution check box) won’t be active until you reboot your system.
• Clicking on the ATM version number in the upper right-hand corner will display the serial number.
PRINTING ISSUES
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• Documents containing multiple master fonts may not print to some PostScript printers if you have selected the “Unlimited Downloadable Fonts in a Document” option. In most applications this option may be turned off by selecting “Page Setup” from the File menu. Click Options. Make sure that the Unlimited Downloadable Fonts check box is not selected.
• Printing a document with multiple master fonts (such as those used in ATM with Adobe Acrobat) to an imagesetter containing older versions of Kodak's Precision causes errors. Please call SouthWest software (800-258-2227) to obtain a software fix for Precision, or upgrade to the latest version of Precision. Adobe has a tech note regarding this issue. Included on the tech note is some PostScript code for the patch. Use this if the patch from SouthWest software does not work. Call FaxBack (800.235.0078) and request document 4163.
• The version of PostScript software in the Apple Personal LaserWriter NT and the Hewlett Packard PostScript Level 1 cartridge do not support multiple master technology.
Apple Computer has an upgrade kit for the Personal LaserWriter NT to the Personal LaserWriter NTR. The Personal LaserWriter NTR upgrade fixes the compatibility problem between multiple master typefaces and the Personal LaserWriter NT printer. Please contact your authorized Apple dealer for more information concerning availability of this upgrade.
The HP Level 1 PostScript cartridge cannot be upgraded for multiple master support in H.P. LaserJet II printers. A PostScript Level 2 cartridge, that is compatible with multiple master typefaces, is available for later model HP printers.
Trouble Shooting
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This section provides answers to the most commonly asked questions. If you are having problems or using ATM, check to see if a solution is offered below. If you are unable to find a solution, call Adobe Technical Support at (408) 986-6580.
Installation Tips
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Installation of ATM is made easy by using the automated Adobe Acrobat installer. This installer installs all of the pieces necessary to use all the features of ATM including font substitution for Adobe Acrobat.
Problem: After installing and restarting you get the message “Adobe Type Manager requires more memory or additional software resources.”
Solution: ATM is unable to load either because there is not enough memory or ATM is unable to find the ~ATM68000 or ~ATM68020/030/040 file because it is missing, damaged, or another init is preventing it from being used. Usually the problem is due to an init conflict. See the Known INIT Conflicts section for more information.
Problem: ATM is shutting font substitution off because another person was found using same serial number.
Solution: ATM is equipped with copy protection that checks the network periodically for other computers with the same serial number. If an identical serial number is found, font substitution will be disabled. If no other computers have the same serial number, there may be a problem with the network in which the serial number search is being mirrored back the computer. This problem may be attributed to a bad network connector or bad cabling.
Possible problems when running ATM:
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Problem: Substitute fonts don't look exactly like the original.
Solution: The substitute fonts are created from a generic serif or sans serif outline, so the character shapes will not be exact duplicates of the original. Only the font metric information from the original fonts is used to maintain formatting of line breaks and page brakes.
Problem: When printing to a Personal LaserWriter NT or HP Level 1 cartridge equipped LaserJet, getting blank pages or other incorrect output.
Solution: The version of PostScript software in the Personal LaserWriter NT and the HP Level 1 cartridge does not support multiple master technology used for font substitution. Contact printer manufacturer for an upgrade or turn font substitution off in the ATM control panel.
Known Init Conflicts
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A common troubleshooting procedure used in this section is changing the load order of inits, control panels and extensions. To make a conflicting item load after ATM in system 7, move the conflicting item from either the Extensions, or Control Panels folder so it floats loose in the System Folder. This is accomplished by double–clicking the System Folder to open it. Then drag the conflicting item from its current folder to the open window of the System Folder. System 6 users can change the loading order by changing the names of the files.
NOTE: The message, ‘Adobe Type Manager requires more memory or additional software resources,’ has been abbreviated as ‘memory/resources error’.
SpaceSaver from Aladdin
Causes ATM bus error at bootup.
Solution is to open SpaceSaver control panel file and if idle time compression is turned on, change thermometer bar status display to other options. Aladdin is aware of the problem and is working on a solution. Contact Aladdin for an upgrade.
SerialWay 1.0.3
Causes memory/resources error at bootup.
Solution is to move SerialWay to loose in System Folder so it loads after SATM.
Mirror from Central Point
Causes memory/resources error at bootup.
Solution is to move Mirror to loose in System Folder so it loads after SATM.
FileSaver 2.0 from Norton utilities
Causes bus error at bootup.
Solution is to open FileSaver control panel and uncheck all the boxes, then recheck them and restart. Other option is to move FileSaver 2.0 to loose in System Folder so it loads after ATM. This only occurs if you have upgraded from version 1.5 to version 2.
TrashAlias 1.0
Causes general system error at bootup.
Solution is to remove TrashAlias from system completely.
Spelling-CoachPro
Causes Mac to freeze when choosing shutdown or restart, and may corrupt ATM driver file.
Solution is to move Spelling-CoachPro so that it is loose in System Folder, trash ATM driver, reinstall driver, and restart. Upgrade CoachPro to version 3.0.1
FileGuard 2.7
Causes memory/resource error at bootup.
Solution is to move FileGuard to loose in System Folder so it loads after SATM and/or to upgrade to FileGuard 2.7.5.
MediaVisions PAS16
Causes memory/resource error at bootup.
Solution is to move PAS16 to loose in System Folder so it loads after SATM.
EasyOpen 1.0.1
Causes ATM bus error at bootup
Solution is to move EasyOpen to loose in System Folder so it loads after SATM.
APPLICATION ISSUES
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• QuarkXPress 3.0 does not display text correctly when a user zooms in and out of a text block. This has been fixed in QuarkXPress 3.1.
• Microsoft Word 4.00D
For best spacing when printing to the ImageWriter, you should update Word to version 4.00D and turn on the Fractional Widths option in the Page Setup dialog box under the File menu. Word 4.00D supports fractional widths on the ImageWriter; earlier versions did not.
• Fontastic Plus
Bitmapped fonts cannot be edited while ATM is on.
• Altsys Fontographer (and other outline font editors)
Do not edit outline fonts while ATM is on.
• Fontographer 3.1 or earlier
Some fonts created by Fontographer 3.1 or earlier may not work with ATM (i.e., they continue to look jaggy) or some characters may be clipped. Contact Altsys Corp.
• ImageClub TypeVendor
The TypeVendor init must load after ATM. This can be done by adding a tilde (~) to the beginning of the TypeVendor init name (i.e., ~TypeVendor) and re-starting your Macintosh.
• Underline text in TypeAlign
The underline itself may not print on PostScript printers.
• If you are installing multiple master fonts in System 6.x we recommend using Font/DA Mover 4.1.
